Lead Engineer - Cloudops MIM
Verint
Verint Job Function
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.
Overview of Job Function
This role leads both Major Incident Management (MIM) and Problem Management to ensure swift incident resolution and long-term operational stability. The ideal candidate will serve as the primary point of contact for both functions, guiding incident response efforts, restoring services efficiently, and driving root cause analysis to eliminate recurring issues. The position requires strong cross-functional collaboration, proactive analysis, and a continuous improvement mindset. A deep understanding of the ITIL framework is essential, with a strategic and tactical focus on enhancing Incident and Problem Management processes. Additionally, this role presents an opportunity to unify Incident, Problem, and Change Management under a cohesive, ITIL-driven approach—contributing to greater operational maturity and resilience.