Product Operations Manager - Remote Eligible

Product Operations Manager

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

This Product Operations Manager role plays a critical role in ensuring successful product delivery and launch readiness specifically for our contractor users and market. This role focuses on preparing internal teams and contractor-facing departments for product releases by coordinating across Product, Engineering, and business stakeholder groups to ensure timely communication, readiness, and adoption. As a key liaison between the product development lifecycle and customer-facing functions, the Product Operations Manager supports operational readiness, distributes product release communications, and provides insights to inform adoption strategies and reduce friction. This role is less focused on lifecycle participation and more centered on release execution and user enablement.

Key Responsibilities

• Partner with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
• Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (e.g., Customer Success, Support, Product Marketing, Training)
• Prepare and distribute comprehensive Product Release Notes and related documentation

Adoption Monitoring & Continuous Improvement

• Analyze product analytics (i.e. Pendo) to track adoption and identify friction points
• Collaborate with Product and Customer Success to drive user adoption campaigns or improvements based on usage data
• Recommend improvements to release readiness or delivery processes to enhance customer impact and internal efficiency

Stakeholder Engagement

• Serve as the internal point of contact for questions related to contractor-facing product releases
• Provide briefings as needed to frontline teams who support or train contractor users
• Coordinate with Product Marketing to align on external messaging and education materials

Process Documentation & Feedback Loops

• Maintain a central repository of release documentation, timelines, and impact summaries
• Facilitate feedback collection from internal teams on release success and areas for improvement
• Contribute to the development of a standardized product delivery playbook for the contractor segment

Key Outcomes (First 12–18 Months)

• Establish a consistent and repeatable contractor product release communication process
• Identify and address top friction points in contractor adoption through data-informed strategies
• Create and maintain a feedback loop to continuously enhance release delivery and stakeholder satisfaction

Qualifications

• 5+ years of experience in product delivery, product operations, or similar in a SaaS B2B environment
• Strong understanding of go-to-market readiness, internal communications, and cross-functional alignment
• Experience using analytics tools (e.g., Pendo) to inform decision-making and drive adoption
• Excellent written and verbal communication skills, with the ability to synthesize complex information clearly
• Exceptional project management skills
• Ability to thrive in a fast-paced, cross-functional environment with multiple stakeholders
• Familiarity with the contractor management or compliance industry is a plus

Here are just a few of the great reasons you should join our team!

• We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
• Veriforce provides
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work

All job offers will be contingent on successful completion of a drug screen and background check.