Workplace Operations Manager, NYC

Workplace Operations Manager, NYC

We are looking for a hands-on Workplace Manager in our New York office to join our Workplace Strategy & Operations team, reporting to the Head of Workplace. The Workplace team at Vercel oversees workplace, real estate, and physical security.

You will play a key role in making the office coming to life by creating a welcoming and inviting environment while executing on long term Workplace initiatives.

You'll serve as the go-to point for daily needs, including access control, food service, vendor management, and events, while partnering with local and executive leaders to align space, service, and culture-building efforts. This role combines operational excellence with a people-focused approach.

What You Will Do:

1. Lead and oversee daily operations at the New York hub, ensuring a high standard across building maintenance, repairs, mailroom, access, and general services.
2. Own the employee experience on site, managing space activations, food programs, vendor performance, and event support to ensure everything runs smoothly and aligns with Vercel culture.
3. Proactively partner with cross-functional teams, including IT, Security, Legal, and Finance, to coordinate services and streamline processes.
4. Partner with the broader Workplace team to own components of and drive larger projects like future office buildouts and moves.
5. Provide remote support to other office locations in London and Berlin.
6. Support our global, company-wide Workplace programs by contributing to team OKRs/KPIs and driving assigned special projects (i.e. sourcing and vetting new Workplace vendors, helping launch new Workplace programs).

About You:

• You have 3-5 years of experience in workplace operations or office management.
• You're comfortable working in a fast-paced environment on multiple projects; you're an independent worker who can operate in ambiguity and drive to outcomes with minimal oversight.
• Excellent communication and interpersonal skills with a strong focus on collaboration, service, and attention to detail.
• Demonstrated experience managing office logistics, coordinating with vendors, and supporting events or onsite experiences.
• Proactive, solutions-oriented self-starter with a positive attitude and strong organizational and problem-solving skills.

Bonus If You:

• Have supported a high-traffic office with frequent visitors, executive travel, or onsite events
• Scaled workplace operations from co-working to leased space, including vendor and program transitions
• Created workplace documentation or internal communications to support consistency and clarity
• Contributed to physical security programs

Benefits:

• Competitive compensation package, including equity
• Inclusive healthcare package
• Learn and grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible time off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

The New York base pay range for this role is $130,000 - $150,000. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside New York may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.