Service Manager

Job Title

Planning/Executing daily activities to ensure internal/external customer demands are met

Assuring smooth operation of service support and customer satisfaction

Maintaining a high level of proficiency of service support associates

Driving continuous improvement using VES Tools

Providing leadership in developing associates, and develop a VES culture and team

Job Responsibilities

Plan, coordinate, and direct the overall operation of the Service Operations team

Oversee Service Operations activities, including:

Daily scheduling activities of service work orders to service engineer teams

Service-specific order management support and customer service

Tracking of service contracts and installed based

Resolving associate and customer complaints/problems and provide follow up

Work with service team to actively drive stock optimization, management, and analysis

Responsible for creating and executing data-driven action plans to improve standard work

Lead and participate in planning and implementing support strategies and goals

Prepare special and recurring reports and analyses reflecting daily operations and project status

Responsible for staffing, performance management, training, and development of team members

Skills & Qualifications

Degree in business, engineering, or related field required, preferably with MBA

Minimum five years' work experience in phone sales, technical support, training, or related field

Strong track record of managing a service scheduling team or telephone support team

Technical background and experience in the Water Industry preferred

Fast learner of new tools; CRM (Salesforce and Servicemax), and ERP (Oracle or SAP) experience preferred

Comprehensive skills in Microsoft Office, including Excel, Word, and PowerPoint

Strong focus on the customer and meeting customer needs

Demonstrated vision for change and continuous improvement

Strong interpersonal skills, and great communication, problem solving, and analytical skills

Self-starter with demonstrated proficiency in time and project management skills; ability to manage multiple projects across critical yet often fluctuating deadlines – and with sometimes minimal and/or ambiguous input from stakeholders

Strong organizational and prioritization skills with attention to detail

What's In It For You

You will play an integral part in shaping the OpCo and the whole platform's business in Asia, one of strongest and highly visible region with many untapped opportunities

You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.