Service Administrator

Service Administrator

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World's Most Vital Resources™

Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans

Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world's food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.

Water Quality ('WQ') Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat. WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.

Role Description

The Service Administrator provides comprehensive administrative and coordination support to the Bench (Inside) Service team and Field Service team. This role ensures smooth delivery of service activities by managing service requests, coordinating schedules, supporting customer communication, processing documentation, and assisting with service contract management. The position plays a key role in delivering a high standard of customer service to internal and external stakeholders across Australia and internationally.

Job Responsibilities

Service Request Management

• Receive service requests via phone, email, or system notifications and enter them accurately into ServiceMax.
• Review, validate, and update service order details to ensure correct information is available for scheduling and billing.

Scheduling & Coordination

• Assist with scheduling field service activities, ensuring alignment with technician availability, customer readiness, and priority requirements.
• Liaise with customers to confirm commissioning schedules, site access requirements, and any pre-service prerequisites.
• Coordinate with service technicians and internal teams to ensure timely completion of service orders.

Customer Service & Communication

• Provide high-quality customer service to both internal and external stakeholders, including domestic and international customers.
• Respond promptly and professionally to customer enquiries regarding service status, quotes, contracts, and product support.
• Maintain strong communication channels between customers, field staff, and internal departments.

Service Contracts

• Process service contract renewals, ensuring documentation and system updates are completed accurately.
• Support promotion of service plans and contract offerings.

Billing & Administrative Support

• Act as liaison between customers and field technicians to reconcile service billings and resolve discrepancies.
• Release service orders in the system to prepare them for scheduling or repair.
• Maintain organized filing systems (digital and physical) for service documentation, contracts, and customer records.

Skills & Qualifications

• High school or Diploma or equivalent combination of education and experience.
• Minimum 2 years' experience in a Customer Service or Service Administration role.
• Minimum 5 years' experience in an administrative role.
• Experience with Oracle, ServiceMax, or similar service management/ERP systems is highly desirable.
• Excellent written and verbal communication skills.
• Strong organizational skills with high attention to detail.
• Competency with Microsoft Office suite, particularly Excel and Outlook.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proven ability to build rapport with customers and internal stakeholders.

We Offer

• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities

Note: The duties listed in position descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Diversity, Equity, and Inclusion | Veralto: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance: We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.