Sales Service Manager

Sales Services Manager

Imagine working in an international, diverse, and committed company to sustainability. Being part of a collaborative team that values people as much as the environment. Contributing to protect the most valuable resource on the planet: water.

At Hach (www.hach.com), a Veralto group company, we guarantee the quality of water for people around the world—and each team member plays a fundamental role in this mission. Our founding vision is to make water analysis better: faster, simpler, sustainable, and informative. We achieve this through teamwork, partnerships with clients, passionate experts, and reliable, easy-to-use solutions.

By joining our team and the Veralto network, you will be part of a unique work environment where purpose and possibilities meet: where your work will have an immediate and measurable impact on a global scale, addressing the world’s daily water needs—and where you will have real opportunities for professional development and career growth.

Motivated by the urgent challenges of climate change and global health, we work together in a sector undergoing rapid digital transformation, seeking innovative technologies that ensure the safety of our water and environment.

We offer:

• Medical assistance Bradesco
• Dental assistance
• Life insurance
• Meal allowance (Ticket)
• Lunch allowance (on-site cafeteria)
• Private pension plan
• Hybrid work model
• Corporate vehicle (work tool)

Reporting to the Service Director Latam, the Sales Services Manager is responsible for leading the growth of the service business, increasing recurring revenue through the sale and renewal of contracts, field services, equipment maintenance, and post-sales solutions. The objective is to expand penetration in the installed base, increase service attachment, strengthen client relationships, and ensure financial predictability through a solid pipeline and efficient management of the internal and external sales team.

In addition, the role involves integrating sales, operations, and technical support, ensuring excellence in the client experience and long-term equipment lifecycle loyalty.

This position is part of the sales team and follows a hybrid work model, based in the Jundiaí, SP region.

In your daily tasks, you will:

• Participate in the development of the strategic sales plan for services, including goals, forecast, and tactical action plan.
• Manage the funnel of opportunities, ensuring predictability and sustainable growth. Identify expansion opportunities in the installed base (upsell and cross-sell).
• Create strategies to increase the penetration of service contracts, renewal, and leasing (PaaS). Define commercial KPIs and track performance indicators.
• Lead, train, and develop a team of service specialists, external and internal sales. Ensure high performance through coaching, visit follow-up, and goal management. Promote a customer-focused culture and consultative service.
• Structure intelligent service offers primarily based on service contracts. Participate in the definition and adjustment of prices, margins, and contract models.
• Evaluate the technical and commercial viability of new services and improvements.
• Manage the entire service quotation process with various company areas, ensuring interaction of all involved areas for timely and quality delivery of respective quotations.
• Work with service and engineering operations teams to ensure the delivery of sold services.
• Collaborate to maintain quality and continuous improvement programs, following established quality management system norms and procedures, identifying improvement opportunities, and implementing them while respecting company policies, safeguarding confidential equipment and information under your responsibility, and maintaining organization and updating regarding your work process.
• Administer, guide, and respond to team activities and expectations, identifying their needs and acting as a facilitator in resource search to maintain the necessary motivation for business success; Act as a focal point for strategic clients and key accounts. Collaborate with Product Sales for integrated strategies (product + service).
• Work with Marketing in creating campaigns, technical materials, and service positioning.
• Elaborate and control the budget of the service sales area. Monitor contract profitability and gross margin of the portfolio. Propose actions for cost optimization and operational efficiency.
• Ensure compliance with internal policies, quality, and safety standards. Monitor sector trends, competition, and new service technologies. Identify growth potential segments and develop specific approaches. Manage performance indicators of the installed base (age, criticality, coverage). Monitor large projects until delivery and payment, ensuring client satisfaction.

Graduation in areas related to Administration, Marketing, Commercial Management, Engineering, Chemistry, or similar is desirable. MBA is a differential. English and Spanish are differential.

Hach is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a global $5 billion group dedicated to ensuring access to clean water, safe food, and medicines, and reliable essential goods. Joining the global Veralto network, with more than 16,000 employees, you will be part of a unique culture where purpose and possibilities meet. Together, we are protecting the world’s most vital resources™ and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.