Sales Administration Representative (german - English)

Sales Administration EMEA (w/m/d)

Define and lead all aspects of the entire process chain from customer order to delivery to customer payment.

Main targets / Responsibility / Job Description:

• Order entry, maintenance and monitoring
• Written and oral contact to consumer and X-Rite employees in E and D
• Handling of clients and partners requests about orders
• Process optimization to increase efficiency and quality
• Ensure compliance to SOX and revenue recognition requirements
• Handling return-to-credit requests
• Covering customer service hotline E and D
• Cooperate closely with other X-Rite departments to assure satisfactory order handling and delivery and to maintain high levels of service to the customer
• Work with our team on Sales Admin QDIP
• Reporting: daily management (+QDIP) metrics (bi-weekly) and bowler charts updates
• Support and process ERP projects
• Support and cover for team colleagues during vacation or sickness periods

General requirements:

• Business Administration degree or higher
• Minimum of two years' experience in sales or service administration
• Very good skills of English and German. Other language skills would be an advantage.
• Knowledge of MS-Office. Oracle and AS400 would be beneficial
• Reliable, customer oriented, driven and motivated personality
• Proven interpersonal, verbal and written communication skills, and organizational skills for frequent internal and external customer contact
• Proficient with computers, use of PC, data entry and MS-Office