Global Service Agentforce Developer (salesforce) - Remote Eligible

Job Title: Global Service Agentforce Developer (Salesforce)

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.

At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

We offer:

• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits

Reporting to the Sr. Manager, Global Service Systems, the Global Service Agentforce Developer (Salesforce) is responsible for designing, building, and operationalizing Salesforce-native AI agents that streamline service workflows across our global organization. You'll partner with Service, Sales, and IT to deliver secure, compliant automations (e.g., case triage, knowledge retrieval, guided resolutions) while instrumenting metrics for reliability, adoption, and business impact.

This position is part of the Global Services team, and will be remote in the US or Europe.

In this role, a typical day will look like:

• Design & develop Agentforce patterns (prompts, tools/actions, flows) on Salesforce to support service scenarios (case deflection, entitlement checks, escalation routing, field-service guidance)
• Integrate agents with Service Cloud data models (Cases, Knowledge, Entitlements), OM/CPQ objects, and external services via Platform Events, Apex, and Flow
• Harden agents for scale: guardrails, data access policies, evaluation harnesses, fallback behaviors, observability (dashboards/telemetry)
• Partner with product owners to translate service playbooks into agent capabilities; run experiments and A/B tests; document best practices
• Ship iteratively using DevOps: source control, automated testing, CI/CD, environment strategy (sandboxes), and release management
• Measure outcomes: adoption, resolution time, deflection rate, agent reliability, and user satisfaction—then improve

The essential requirements of the job include:

• English Speaking
• 5+ years hands-on Salesforce development (Apex, Lightning Web Components, Flow, SOQL/SOSL)
• Experience with Salesforce Experience Cloud (community sites, portals) and strong HTML/CSS skills for UI customization
• Proven delivery on Service Cloud (Cases, Knowledge, Entitlements) and Field Service/ServiceMax integrations or equivalent service platforms
• Experience building automation/AI-enabled solutions inside Salesforce (Einstein, Prompt Builder, skills/tools/actions, agent flows) or equivalent frameworks

Hach is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Verlato's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.

For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

The compensation range for this role is $125,000 - $145,000 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.