Contract Support Manager

Administrative Support Manager

Salary: £35,000 per annum plus Veolia benefits

Hours: 40 hours per week, Monday to Friday 08:00am-16:30pm

Location: 9-13 St James Mill Road, Northampton, Northamptonshire, NN5 5JW

Start Date: 20/10/2025

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our people's pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

What you'll be doing:

• Lead, manage, and develop the administrative support team to deliver high-quality outputs.
• Monitoring contract KPIs, budgets, and operational performance to maximise value for money.
• Managing payroll and validating tonnage and invoicing data to ensure accuracy and timely completion.
• Supporting financial processes including raising/receipting invoices and providing detail for budgeting.
• Ensuring statutory, contractual, and company compliance by scheduling, monitoring, and delivering all key events and tasks within the annual contract calendar.
• Supporting the Contract Manager and Operations Manager on employee-related processes and performance management.
• Driving continuous improvement and fostering a strong safety-first culture across the contract.
• Assisting with projects and improvement initiatives, providing support to managers and helping to drive best practice across teams.
• Acting as a stakeholder liaison, working closely with finance, operations, and client teams to ensure smooth service delivery and effective communication.

What we're looking for:

Essential

• Interpersonal skills for managing stakeholders at various levels and communicating technical information to non technical people
• Previous customer service experience, investigating & dealing with complaints
• Previous management experience.
• IT literate with experience of an operational management system.

Desirable

• First aid training / metal health first aid training
• Health and Safety legislation knowledge
• Experience of working in the waste industry.
• Understanding of transport legislation and compliance
• Previous experience working with a client team.
• Knowledge of finance and payroll systems.

What's next?

Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.