IT Support Engineer – 3 Months Contract

IT Support Engineer – 3 Months Contract

Reports To: IT Infrastructure Architect

Location: Remote / Corporate Office in Houston (Hybrid)

Company Overview

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with approximately 90 mixed-use and multifamily communities across 21 major US cities. Over 42,000 people and more than 18,000 pets call Venterra "home"! We are committed to improving the lives of our residents by delivering an industry-leading customer experience. Through the exceptional commitment and dedication of our approximately 900 team members, we've enjoyed tremendous growth and financial success over our 23-year history.

We're thrilled to be recognized as a leading workplace with numerous prestigious awards year after year! In 2024 alone, Great Place to Work's annual employee survey led to various workplace recognitions including being named one of the 2024 FORTUNE© Best Medium Workplaces, ranking #1 in our size category on the 2024 Best Workplaces in Real Estate list, and being celebrated as one of People Magazine's 2024 PEOPLE® Companies that Care. Anonymous Venterra Glassdoor reviews have also resulted in our becoming a five-time Glassdoor Best Places to Work winner.

Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we're out-caring the competition by staying true to our value proposition: "We care more about renter experiences, which drives superior results."

The Opportunity

The scope of this role includes supporting our US corporate staff, Canada corporate staff, and our property staff (about 90 locations around the US). Therefore, much of this work will be done remote from the end-user.

Key Job Responsibilities

Ticket Management

We use Jira Service Management as our ticketing system. Internal documentation and our customer-facing knowledge base are stored in Confluence. We have defined SLAs for first response and time to start working. All work must be tracked inside Jira Service Management.

Laptop Lifecycle Management

Purchase, ship, and configure laptops for new employees and where laptops need replacement. This includes:

• Pre-provision laptops in Intune
• Ship devices to the employee's address
• Maintain an inventory of laptops ready to ship
• Maintain our IT Asset inventory
• Using Intune, wipe laptops when returned
• Ensure company security policies are enforced

Printer and Laptop Support

Assist users with all printer and laptop incidents and requests, providing excellent customer support. Typical incidents and requests include:

• Printer connectivity issues
• Printing failures
• Laptop hardware issues (e.g. camera, speakers)
• Software installation and configuration

Candidate Profile

• Minimum 1 year of similar experience is required for this role
• Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence
• Device management using Microsoft Intune, including managing device profiles, configuration and compliance policies, and application deployments
• Have excellent problem-solving skills in a Windows-based environment
• Have excellent customer service skills, being able to empathize with end-users
• Clear written and verbal communication skills
• Ability to manage competing priorities
• Knowledge of ITIL concepts and terminology and Microsoft Device Management certification would be an asset

Benefits

• Competitive Base Salary and performance bonus.
• A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
• Educational Assistance / Reimbursement to support your drive to learn.
• 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
• Access to thousands of employee discounts with BenefitHub.

Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.