Tech Lead - Service Now

Tech Lead - Service Now

At Vector, we're undertaking a major transformation—investing $4.6 billion over the next decade to modernise our electricity distribution network and integrate cutting-edge digital technologies. As part of our Symphony Strategy, this investment will enhance customer service and build a more robust, reliable network for the future.

To support this bold vision, we are looking for a hands-on, strategic ServiceNow Tech Lead to help shape the future of our platform and capability at Vector. This is a key role in our Digital team, responsible for leading the technical roadmap, driving platform improvements, and building out our ServiceNow capability across ITSM and ITOM—particularly Discovery.

You'll work closely with internal teams and strategic partners to deliver continuous improvement, support lifecycle management, and influence the future of our service management and technology services.

What you can expect to be doing:

• Lead the strategic roadmap and lifecycle management of the ServiceNow platform, while providing technical leadership across adjacent systems
• Drive the implementation of ITOM Discovery and lead process improvement initiatives
• Collaborate with vendors and internal stakeholders to shape platform strategy and delivery
• Support BAU operations and champion continuous improvement
• Build internal capability and mentor team members across the ServiceNow ecosystem
• Represent Vector's tech story externally through community engagement and thought leadership

What You'll Bring:

• 5+ years of experience in ServiceNow platform (technical) leadership
• Proven experience with ITSM and ITOM (especially discovery)
• Strong strategic thinking and technical influence
• Experience working with third-party vendors and managing platform roadmaps
• Ability to work across technical and non-technical teams
• A self-starter mindset—someone who owns their work and drives outcomes
• Comfortable with (very) occasional after-hours work for implementations or projects

What we can offer you:

• A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
• Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life
• Health and wellbeing support
• Great benefits that reflect the importance of family

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far:

• First corporate Living Wage Accredited employer
• First Accessibility Tick employer
• Rainbow Tick accredited

If you require assistance or accessibility support from us during the application and selection process, please do get in touch with us on 099787804.

Interviews may be scheduled as we receive applications, so do not delay – Apply today.