Veterinary Customer Service Associate

Client Service Representative

At VCA Animal Hospitals, our mission is clear: Your pet's health is our top priority — and excellent service is our goal. We live this commitment every day by providing compassionate care and outstanding service to every client and their beloved pets.

We are currently seeking an experienced Client Service Representative to join our dedicated team. This is more than a front-desk position — it's a vital role in ensuring our clients feel welcome, informed, and cared for from the moment they walk in.

What We're Looking For:

We're seeking a personable, organized, and professional individual — a true "service extraordinaire" — who can deliver an exceptional client experience. You should be passionate about animals, enthusiastic about helping people, and comfortable working in a fast-paced environment where empathy, communication, and attention to detail are key.

Responsibilities:

• Greet clients and pets with warmth and professionalism
• Schedule appointments and manage client communications
• Handle phone inquiries and triage basic questions
• Process payments and maintain accurate client records
• Support the medical team with administrative tasks as needed
• Maintain a clean and welcoming reception area

Qualifications:

• Prior experience in a customer service role experience is a plus.
• Excellent interpersonal and communication skills
• Strong multitasking and organizational abilities
• Proficient in computer systems and scheduling software
• Passion for animals and dedication to client care

Why Join VCA?

• A supportive and team-oriented culture
• Opportunities for growth and career development
• Commitment to continuing education and training
• Comprehensive benefits including pet care, health insurance, retirement plans, and more

Ready to make a difference in the lives of pets and the people who love them? Apply today to join our VCA family and become a trusted partner in delivering exceptional care and service.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!