Customer Service Representative

Veterinary Customer Service Representative

We are seeking a motivated and personable Veterinary Customer Service Representative to join our front desk team. As the first point of contact for our clients, you will play a key role in ensuring an exceptional experience from start to finish. This position is ideal for someone who loves animals, enjoys working with people, and thrives in a fast-paced environment.

Key Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer multi-line phone systems, respond to inquiries, and schedule appointments
• Provide accurate information about services, pricing, and policies
• Maintain accurate client records and update patient files
• Process payments and manage billing inquiries
• Assist with prescription refill requests and communication with veterinary staff
• Ensure cleanliness and organization of the reception area
• Support a team-oriented environment with open communication

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!