Customer Service Representative

Customer Service Representative (Csr)

Are you passionate about animals and love helping people? Join our compassionate and dedicated team at VCA Cromwell Animal Hospital as a Customer Service Representative (CSR)!

About Us:

VCA Cromwell Animal Hospital is a busy, full-service animal hospital committed to providing high-quality medical care with kindness and respect—for both pets and their people. Our front desk team plays a vital role in delivering the exceptional experience our clients expect.

Job Responsibilities:

• Greet clients and patients with warmth and professionalism
• Answer multi-line phones, schedule appointments, and manage patient check-ins and check-outs
• Handle client communications via phone, email, and in-person
• Process payments and maintain accurate records
• Collaborate with the veterinary team to ensure a smooth client experience
• Provide compassionate support during emotional situations

Qualifications:

• Previous customer service experience required; veterinary or medical experience a plus
• Schedule includes some evenings and Saturdays
• Strong communication, organizational, and multitasking skills
• Comfort with computers and scheduling software
• Able to remain calm under pressure and handle sensitive situations
• Passion for animals and their well-being

What We Offer:

• A supportive, team-oriented work environment
• Opportunities for training and growth
• A comprehensive benefits package for full time Associates, including medical/dental/vision/mental health coverage, 401K and generous pet care discounts
• The joy of making a difference in pets' and owners' lives every day

Ready to Join Us? If you're dependable, kind, and ready to bring a smile to both pets and people, we'd love to hear from you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.