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Client Service Representative

Provide compassionate and efficient front desk support for pet owners and their pets
Northborough, Massachusetts, United States
Entry Level
$15 – 18 USD / hour
1 month ago
VCA Animal Hospitals

VCA Animal Hospitals

A network of over 1000 animal hospitals offering veterinary care, pet boarding, and grooming services across the United States and Canada.

31 Similar Jobs at VCA Animal Hospitals

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Northborough Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, ultrasounds, spays, neuters, dental procedures, dermatology services, and soft tissue surgeries to the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Northborough

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

  • Leadership opportunities
  • Access to the people and financial resources of a large veterinary community
  • WOOF University, offering abundant training in a variety of topics
  • Generous employee pet care discounts
  • Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

  • Competitive wage
  • Medical, Dental & Vision insurance
  • Opportunity to teach and mentor
  • 401(k)
  • Free wellness subscriptions (Head Space)
  • Life and Long Term Disability insurance
  • Paid Parental leave

Why We Need You

As the face of VCA Northborough, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this position is $15 - $18 / hour based on experience

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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Client Service Representative
Northborough, Massachusetts, United States
$15 – 18 USD / hour
Support
About VCA Animal Hospitals
A network of over 1000 animal hospitals offering veterinary care, pet boarding, and grooming services across the United States and Canada.