Client Service Representative

Client Service Representative

VCA Adobe Animal Hospital is seeking an experienced Client Service Representative to join our team. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

VCA Adobe Animal Hospital is an established veterinary hospital that has been providing the best veterinary care to San Diego's families since 1984. To learn more about our practice and to meet our team, please visit our website.

At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority, and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

Location: 218 Etcheverry Street, Ramona, CA 92065

Schedule: Full-Time

Salary: $18 - $23 per hour

Compensation is negotiable based on education, experience, and other relevant credentials.

Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays, and sick days, health and well-being programs that provide resources and training.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!