Client Service Representative

Veterinary Emergency Service & Veterinary Specialty Center

VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the United States and Canada, and more than 55 clinical laboratories.

VCA-Veterinary Emergency Service & Veterinary Specialty Center is an established 24-hour veterinary facility with three locations in Middleton, Madison, and Janesville. We take pride in providing services in emergency, critical care, surgery, oncology, internal medicine, as well as other advanced service patient care for companion animals and the people who love them. We are a friendly and team-oriented work place and our purpose is simple: helping the pets our clients love so dearly.

Who We Are Looking For

Our Middleton hospital is seeking an energetic, compassionate representative who is motivated by providing excellent customer service to act as a goodwill ambassador for our hospital. Knowledge and experience in veterinary medicine is highly encouraged but can be supported in training for the right individual. The best candidate should have knowledge, skills and abilities in the following areas:

• Excellent client service skills
• Excellent phone skills
• Computer skills preferred
• Must be friendly, outgoing and "people oriented"
• Excellent communication skills
• Ability to work in a team oriented environment
• Well groomed, organized and detail oriented
• Ability to take direction and handle money accurately and honestly
• Must possess sound decision making skills and multi-task in an environment of stress

What The Role Will Look Like

This role will be a combination of customer service and client oriented tasks associated with patient care. This role acts as a liaison between clients, patients and the attending veterinarians to provide clear communication and facilitate the needs of both clients and doctors. Some of the common daily tasks include:

• Answering phones and making appointments
• Maintaining charts and computer records
• Financial transactions
• Greeting and facilitating clients needs
• General cleaning and maintenance
• Patient and financial updates

Schedule

1st shift (6am-3pm) and 2nd shift (2:45p-12 midnight) are available. Both shifts require an every-other weekend commitment.

Benefits

We offer competitive compensation.

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, specialization, and leadership opportunities. You will be valued and supported by your peers and members of leadership.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled.