Client Service Representative

Veterinary Receptionist

VCA West Seattle Veterinary Hospital is a long established, AAHA-accredited, multi-doctor small animal practice in West Seattle. Our hospital is in a setting surrounded by water and mountains with big city amenities and a small town feel.

Salary is between $22 - $23 depending on experience.

VCA West Seattle is an AAHA-accredited, small animal practice situated in West Seattle, Washington. We are currently seeking a Veterinary Receptionist to join our team.

This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

The ideal candidate should understand the importance of strong work ethics, dependability, teamwork, attention to detail, and strong communication skills. Our practice has a high-paced atmosphere that provides exceptional client service, patient care, and education. We love pets and work together as a team to provide the best care for all our patients. At our hospital, we enjoy what we do and the wonderful team we work with and we are looking for a candidate that shares these same values.

Job Summary:

Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a goodwill ambassador for the hospital.

Knowledge, Skills and Abilities:

• Excellent client service skills.

• Excellent phone skills.

• Computer skills preferred.

• Must be friendly, outgoing, "people-oriented."

• Excellent communication skills.

• Ability to work in a team-oriented environment.

• Well groomed, organized and detail oriented.

• Ability to take direction.

• Ability to handle money accurately and honestly.

• Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience:

• High School Diploma.

• Must have experience working with the public, i.e. restaurant, retail or service business.

• Experience in a veterinary hospital or other doctor’s office is a plus.

Authority:

• Scheduling appointments.

• Effective determination and scheduling of emergencies.

• Authority to delay disputed charges until further reviewed by supervisor.

• Authority to resolve client service issues within established guidelines.

Physical Requirements:

• Dependable attendance is required.

• Any allergies to animals must be controllable through medication.

• Must be able to lift 40 pounds.

• Must be willing to work long or irregular hours under pressure conditions.

• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.

• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.

• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Duties:

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job functions and responsibilities include:

1. Client Service

2. Answer Telephones and Make Appointments

3. Maintain Charts and Computer Records

4. Pharmacy and Retail Sales

5. Marketing Implementation

6. Maintenance/Housekeeping

7. Financial Responsibilities