Client Service Representative

Relief/Locum Client Service Representative

Our veterinary clinic is growing, and we're looking for a friendly and experienced relief/locum client service representative to support our busy front desk. We're proud of our positive, supportive work environment, where teamwork comes naturally. Our days are meaningful, fulfilling, and often filled with laughter. We work hard, have fun, and genuinely enjoy what we do! If you're compassionate, organized, and enjoy creating great experiences for clients and pets, we want to hear from you!

Essential functions include:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports, and correspondence

Qualifications:

• At least one year of proven past experience helping customers
• High school diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!