Manager RE&FM Service Management

Manager Re&Fm Service Management

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. Within the Vattenfall Group, there are approximately 20,000 employees. We have electrified industries, delivered energy to homes, and transformed existence through innovation for over a hundred years. We now want to make it possible to live fossil-free and we drive the transition to a sustainable energy system.

About the Role

We are now seeking a Manager Re&Fm Service Management for our organization Real Estate and Facility Management!

Real Estate & Facility Management is a shared service organization responsible for Vattenfall Norden's leased and owned office buildings, as well as all services needed for the facilities and office environments to function well. This includes responsibility for rental contracts, external and internal service and maintenance of the properties, as well as office services ranging from security, reception, housekeeping, office supplies, coffee and fruit, postal handling, document archiving, exchange, furniture, and interior design.

As Manager Re&Fm Service Manager, you will be responsible for end-to-end processes to ensure that deliveries and functions meet requirements and business needs within the organization. You will play an important role in understanding the overall need from various Business Areas (BA), Units (BU), and Staff Functions (SF) and will actively work on the development of services and functions.

You will report to the Director Re&Fm Nordic and lead a team of approximately five people representing Service Managers within the functions of Real Estate, Facility Management, Security, IT, and Quality, Environment & Safety. Service Management represents a governance that covers the entire delivery line within our matrix organization. There are good development opportunities for future career prospects within Vattenfall.

Your responsibilities include:

• Ownership of the service catalog, service definitions, and the agreements required to deliver according to the service catalog
• Ownership of the management model in the interface with BA/BU/SF (internal customers)
• Capture needs from all internal customers and translate these into requirements that affect planning and implementation within RE&FM Operation
• Coordination and standardization of service/function execution within RE&FM Nordic
• Monitoring and follow-up of service/function performance such as cost-effectiveness, compliance, customer satisfaction, case handling, etc.
• Active participation in business planning for all services/functions and ensuring transparency over the geographical area
• Develop the service/function in line with the purpose of Shared Service within Vattenfall (quality, cost, compliance through standardization)

Requirements

We are looking for someone who has:

• Academic education in a relevant field
• Experience working in a matrix organization
• Experience working in a "shared service" in a larger organization
• Previous experience as a manager, preferably with experience leading other managers

It is advantageous if you also have:

• Experience from the real estate industry
• Experience from core technical operations
• Experience with governance models
• Experience with financial follow-up; accounting, controlling, investment, etc.

We believe that you are a person who builds networks and is contact-creating and genuinely interested in the internal customers' operations and challenges. Service Management spans across RE&FM's broad service offerings and includes specific functions. To be successful in the role, you need to have the ability to lead both specifically in certain details as well as towards strategic ambitions. The role has a significant impact on other functions than those you are directly responsible for, so the right candidate needs to be able to influence and navigate based on such conditions.

Additional Information

In addition to being part of shaping the future smart energy community, we offer you a developing and varied job with many contact points. For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work and the possibility to work from home if needed. We also have a lot of other employee benefits such as reduced working hours, favorable pension agreements, parental leave supplements, and more. Read more about our benefits here.

Location: Solna.

For more information about the position, contact Per Spåls, 0703 27 70 20. For questions about the recruitment process, contact the responsible recruiter Elnoosh Farhoudfar, Elnoosh.farhoudfar@vattenfall.com.

Union representatives are Rolf Ohlsson (Akademikerna), Christer Gustafsson (Ledarna), Juha Siipilehto (SEKO), and Anders Bohlin (Unionen). You can reach all of them via Vattenfall’s switchboard, 08 739 50 00.

Welcome to apply by October 12, 2025. We do not accept personal letters in the application. You apply quickly and easily by answering selection questions and attaching your CV. We only accept applications through our website.

At Vattenfall, we value being active, positive, open, and safety-conscious. We are looking for employees who share our vision and can contribute to strengthening our company culture. We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models when it comes to diversity. Vattenfall works actively to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation, or functional variation. Read more about how we work with diversity and inclusion here. Since the safety of Vattenfall and its employees is crucial, we will conduct a "pre-employment screening" before each hiring. These checks are based on your role that you will fill within Vattenfall. Vattenfall is part of Sweden's critical infrastructure, thus many of our services are security classified. If this position is security classified, a security check will be conducted before employment, in accordance with the security protection act. We look forward to your application!