Facility Management Supervisor – Soft Services

Facility Management Supervisor – Soft Services

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. Within the Vattenfall Group, there are approximately 20,000 employees. We have electrified industries, delivered energy to homes, and transformed existence through innovation for over 100 years. We now want to make it possible to live fossil-free and we are driving the transition to a sustainable energy system.

About The Role

We are now looking for two Facility Management Supervisors within Soft Services for the region north and middle for our organization Real Estate and Facility Management!

Real Estate & Facility Management is a Shared Service organization responsible for Vattenfall Norden's leased and owned office buildings, as well as all services needed for the facilities and office environments to function well. This includes responsibility for rental contracts, external and internal maintenance of the properties, as well as office services that range from security, reception, housekeeping, office supplies, coffee and fruit, mail handling, document archiving, exchange, furniture, and interior design.

As a Facility Management Supervisor for Soft Services, you will be responsible for the daily management and service operations within the activity services and cleaning of our facilities and offices through active leadership. You will drive improvements for all establishments for assigned properties and be responsible for the operation and follow-up of OPI/KPI and operational budget.

Your duties include:

• Managing and following up on the operations with the help of suppliers for facility management including case handling and operational meetings.
• Addressing deficiencies in the delivery.
• Participate in and propose and evaluate operational improvements.
• Work towards consensus between suppliers and our organization.
• Actively work on well-being within the organization and in the relationship with our suppliers.
• Responsible for creating and following up on the operational budget for housekeeping and activity services.
• Invoice and case handling in IT system.
• Coordination responsibility in our offices in Luleå and Umeå or Motala and Uppsala.

Requirements

We are looking for someone who has:

• Relevant education in Facility Management or equivalent experience in the delivery of Facility Management services.
• Several years of experience in a similar role in the operation of and service delivery to commercial properties.
• IT and system familiar with practical experience in MS Office, invoice management systems, and case management systems within facility management or similar activities.
• Knowledge of occupational health legislation and experience in working with preventive work to ensure a safe working environment.
• Experience in managing, controlling, and following up on suppliers of housekeeping, office services, and property maintenance.
• Driving license class B.
• Very good knowledge in Swedish and English.

It is advantageous if you also have:

• Education in and practical experience of working with housekeeping standard INSTA800.
• Practical experience in working with continuous improvement of office and activity-supporting services in large workplaces.
• Experience in delivering activity-supporting services within manufacturing or process industries.
• Experience as a coordination responsibility for the working environment.
• Experience as a safety representative.
• Experience in purchasing services.
• Education and practical experience as a project or assignment leader.
• Experience in a supervisory role.
• Professional experience in operational practical work within housekeeping, customer service, or hospitality.

We are looking for someone who, with the help of IT and suppliers and with a proactive working method, can deliver office services to ensure a good and safe working environment for our employees in northern and middle Sweden over time. You have relevant education and experience in delivering office services at such a level that you can not only manage our current service delivery but also contribute to the development of these services.

Being able to create good personal and effective working relationships with our suppliers and colleagues is extremely important to manage the service delivery in such a large geographical area. You are responsible for some working environment issues, conduct operational meetings with our suppliers, and hold house meetings with our tenants. You must therefore be service-oriented and good at communication and administration.