Manager, Professional Services

Manager, Professional Services

Vasion is looking for a Manager, Professional Services that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

Position Summary

The Manager, Professional Services is responsible for leading a team of consultants and project managers who deliver software implementation, customization, and support services to clients. This role focuses on ensuring successful project execution, client satisfaction, and revenue growth through service delivery. The ideal candidate will have experience in managing professional services teams in a SaaS or technology-driven environment and a deep understanding of project management and customer success strategies.

Responsibilities:

• Lead, mentor, and manage a team of professional services consultants and project managers.
• Recruit, train, and develop team members to achieve high performance and growth.
• Foster a collaborative and customer-focused team culture.
• Oversee the end-to-end delivery of services to clients, ensuring projects are completed on time, within scope, and within budget.
• Manage the allocation of resources and prioritize projects based on client needs and business goals.
• Ensure adherence to best practices in project management, including proper documentation, tracking, and reporting.
• Build and maintain strong relationships with key clients to understand their business needs and drive successful outcomes.
• Serve as an escalation point for client concerns and ensure timely resolution of issues.
• Collaborate with sales and customer success teams to align on client expectations and ensure smooth project handoffs.
• Track and analyze key performance metrics, including project profitability, utilization, and client satisfaction.
• Implement process improvements to enhance the efficiency and quality of service delivery.
• Manage the professional services budget, including forecasting and tracking revenue and costs.
• Collaborate with senior leadership to develop and execute the professional services strategy.
• Identify opportunities for service expansion and upsell additional services to clients.
• Contribute to the development of new service offerings that address emerging client needs.