Technical Account Manager

Technical Account Manager

As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi's enterprise customers. You'll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you.

Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers' voice-AI roadmaps.

Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches.

Continuously upskill on Vapi's product and the broader AI landscape; translate insights into best practices and playbooks.

Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability.

Champion customer feedback internally to influence product priorities and roadmap.

Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value.

3+ years of Account Management or Customer Success experience in B2B SaaS, owning relationships with enterprise or mid-market customers.

Proven success driving adoption and revenue growth across multi-stakeholder accounts.

Exceptional communication, presentation, and project-management skills; able to simplify complex technical concepts.

High EQ, strong persuasion, and teamwork skills; comfortable interfacing from engineers to executives.

Define the future of human–AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate.

Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up.

Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission.

Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI.

Competitive compensation: includes a strong base salary and meaningful equity ownership.

Comprehensive health coverage: medical, dental, and vision plans.

Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance.

Daily meals: catered lunches and dinners provided for in-office days.

Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being.

Professional development: annual learning stipends for courses, conferences, and upskilling.

Team connection: regular offsites, team events, and opportunities to build in-person relationships.