Investment Production Support Analyst

Investment Production Support Analyst

Location: London (3 days per week in the office)

Duration: 12 months (contract)

Day rate: Competitive

Core Responsibilities

• Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.
• Monitors production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.
• Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.
• Writes and updates production support documentation, policies, and procedures.
• Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.
• Establishes and maintains strong working relationships with business partners.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Relevant work experience in a related field, including exposure to Information Technology, is required.
• Undergraduate degree or equivalent combination of training and experience. Degree in Computer Science or Management Information Systems preferred.

Special Factors

Vanguard is not offering visa sponsorship for this position.

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.