Data Transmission Services Engineer(app Support)

Vanguard Data Transmission Services Engineer

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Vanguard's Data Transmission Services (DTS) team designs, builds, and operates secure, resilient, and scalable integration solutions that enable data exchange between Vanguard and external partners. As Vanguard continues its cloud and modernization journey, DTS is evolving from traditional managed file transfer (MFT) solutions toward cloud-native integration platforms built on AWS.

We are seeking an engineer who is passionate about building and modernizing integration solutions, automating workflows, and developing reliable services that support critical business processes. This role is ideal for someone with a developer mindset, strong AWS experience, and an interest in solving complex data movement challenges through code and cloud-native services.

Core Responsibilities

• Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices.
• Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients. Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms.
• Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives. Escalate and review complex technical issues with Senior Engineers and Leadership as required.
• Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners.
• Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate.
• Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures.
• Support production data transmission environments, including participation in an on-call support rotation to maintain the availability and stability of critical transmission services and supporting platforms.
• Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified.
• Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring.
• Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard's Technology strategy.

Experience required

• Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures.
• Familiarity with Axway B2Bi, Sterling Connect:Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud platforms.
• Foundational understanding of ITIL Framework and familiarity with Service-Now or similar platforms.
• Experience building or consuming REST APIs and event-driven integrations.
• Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
• Experience working in regulated or security-sensitive environments (financial services a plus).
• Exposure to observability tools (logging, tracing, metrics) in cloud environments.

Other requirements

• On-call Rotational off hour coverage
• AWS/Azure Certifications or 5 years working experience

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.