Service Contract Manager (parcel)

Service Contract Manager (Parcel)

Reports to: Director of Services

Location: London Heathrow (Hybrid)

Contract Type: Permanent

Introduction to Role:

As a Service Contract Manager, your focus is to secure new business from new and existing customers. The role will involve supporting the customers with their obsolescence challenges through the managing of the Life Cycle Plans, and through Retrofit, Modification and Revision work to support the customers evolving needs. As the Service Contract Manager, you will also be supporting the customer to ensure that the service and support they receive from Vanderlande, matches their expectations, and to evolve the contract to fulfil the customers' needs.

You will also support the Sales Manager in offering innovative Service solutions for new projects.

Role Responsibilities:

The Parcel Service Contract Manager forms a key part in the Sales team in Vanderlande. Their job is to develop solid long-term relationships with our existing customers and support and guide them with their Service, Support, Upgrades, Enhancement and Life Cycle requirements. You will also work alongside our sales Manager on new projects to develop new and innovative service solutions for new projects in the BID Phase.

Your responsibilities and activities will include:

• Working as part of the APS UK Solutions team to ensure a smooth running of the department and business.
• Support the internal team and our customers by looking for opportunities to continuously improve.
• Work with Parcel Sales Group Leader and Account Manager to produce an Account Plan for each customer.
• Pick up sales leads within each of our customers and share this back within the business for new projects and lead the upgrade and enhancement opportunities.
• Responsible for the complete service delivery cycle.
• Evaluate and assess customer requirements, and ensure the proposed solution aligns to these requirements.
• Work closely with the UK Sales and Commercial Team in negotiating terms and conditions for project opportunities.
• Support bid process and ensure customer expectations are managed.

Role Qualification and Skills:

• A strong team player and able to build an excellent rapport with customers.
• Strong stakeholder management skills.
• Drive to win, result and goal oriented with a hands-on mentality.
• Preferred knowledge of the UK Parcel market and parcel customer operations.
• Previous experience in Service Account / Contract Management a plus.

What We Offer:

• 28 days annual leave (excluding public holidays)
• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities for career progression.
• Cycle to work scheme
• Pension with Aviva
• to Achievers an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts

Diversity & Inclusion:

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.