SHIC Scheduler / Patient Service Specialist

Vanderbilt University Medical Center

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Scheduler / Patient Services Specialist (PSS)

Join Spring Hill Imaging (SHIC), part of Vanderbilt Imaging Services, as a Scheduler / Patient Services Specialist (PSS) and play a key role in delivering a positive patient experience from first contact through appointment completion. SHIC is a fast-paced imaging center with high call volumes, requiring team members who are comfortable managing multiple tasks at once while maintaining exceptional customer service. In this hybrid role, you will support patients by scheduling diagnostic imaging appointments including MRIs, CT scans, Mammograms, and Ultrasounds while also assisting with patient service functions such as documentation support, registration coordination, and communication with clinical teams. Scheduling is completed via phone, electronic medical record messaging, and direct patient texting through an approved application. Flexible shift options are available: Monday–Friday or Tuesday–Saturday, 8-hour days. Please include your preferred schedule in your application. Based on operational needs, team members may be asked to work flexible hours and/or provide coverage at other imaging centers. Prior customer service experience and strong computer skills are required. The ability to work efficiently in a high-volume, multitasking environment is essential. Healthcare or medical office experience is preferred, and Cerner EMR experience is a plus. As part of our application process, resumes and applications will be carefully reviewed. Qualified candidates will be invited to a virtual screening interview via Microsoft Teams, followed by interviews with team leadership.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Key Responsibilities

• Schedule patient appointments for diagnostic imaging by phone, electronic medical record messaging, and direct patient texting via an approved application.
• Manage high volumes of incoming and outgoing calls while providing professional, courteous, and efficient service.
• Schedule patients across multiple work queues and maintain accurate logs of calls made and actions taken.
• Utilize manual and computerized scheduling systems to align patient preferences with appointment availability in terms of location, date, and time.
• Maintain accurate and complete scheduling records to support clinic operations and patient flow analysis.
• Update cancellations, reschedules, and appointment additions in real time.
• Communicate effectively with physicians, clinicians, and operational staff regarding scheduling needs, patient concerns, or system issues.
• Apply strong multitasking and prioritization skills in a fast-paced environment to manage competing demands.
• Support Patient Services functions as needed, including coordination with front-end teams and documentation accuracy.
• Demonstrate professionalism, adaptability, and teamwork while supporting operational needs, including potential coverage at other imaging locations.
• Perform other duties as assigned in support of patient care and clinic operations.

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.