Manager, Food Operations

Manager, Food Operations

Come work as a Manager, Food Operations with Vancouver Coastal Health (VCH)!

Reporting to the Regional Director and/or Regional Manager, Food Operations, the Manager is responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of food operations for designated site(s), that may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (reference as Lower Mainland Business Initiatives and Support Services (BISS)). In addition, he/she may be responsible for monitoring the performance of contracted support services and customer service management. However, the primarily responsibility will be for designated sites as assigned with in-house food operations. The Manager is also responsible and accountable for developing, implementing and understanding BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues with similar responsibilities. May lead health authority and provincial food policy committees and working groups as required.

As a Manager, Food Services with Vancouver Coastal Health you will:

• Be responsible for leading and supporting food service functional program plans for new builds and redevelopments (within the health authority's template and framework approach) for their facilities/sites.
• Collaborate with BISS colleagues and the Regional Director/Regional Manager, be responsible for building and maintaining exceptional customer service, and may be responsible for operational service provider relations that deliver consistent performance to commonly required standards.
• Anticipate changes at their designated site/facilities that impact services, and plan and implement mitigating strategies.
• Be a member of the leadership team, and expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

Qualifications

Education & Experience

• Baccalaureate in Dietetics or Nutritional Science from an accredited university and current registration with the College of Dietitians of British Columbia and/or current registration with the College of Dietitians of British Columbia or Canadian Society of Nutrition Management (CSNM), supplemented by a minimum five (5) years' recent, related working experience in a food operations management role in a health facility or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated leadership ability and highly develops interpersonal and communication skills.
• Broad knowledge of health facility support service operations.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Extensive experience in managing partner/service provider relationships.
• Extensive experience in managing projects to achieve results.
• Broad knowledge of the BC Health Care Industry environment.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Strong analytical, organizational, communication, interpersonal and administrative skills.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Why Join Vancouver Coastal Health (VCH): VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan

• Grow your career with employer-paid training and leadership development opportunities

• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families

• Award-winning recognition programs to honour staff, medical staff and volunteers

• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.