Manager, Document Services

Manager, Document Services

We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We've made bold commitments to become net-zero by 2040 across all mortgages and loans, and we're actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we're proud to be consistently recognized as one of the country's Top Employers. If you're ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

As the Manager, Document Services, you will lead the transformation of document and imaging services across the organization. This role goes beyond operational oversight to become a strategic enabler of digital innovation, process optimization, and employee experience. You will ensure services are not only reliable and efficient, but also future-ready - supporting internal stakeholders, enhancing member service, and driving enterprise-wide improvements.

This is a permanent, full-time role based at our Vancity head office. To support the team and business operations, this role will require you to work in-office 1 to 2 times a week.

How you'll make an impact:

• Lead digital transformation: Identify and implement opportunities to digitize document workflows, reduce paper dependency, and enhance data accessibility and security.
• Drive operational efficiency: Continuously assess and improve document services to eliminate friction, reduce turnaround times, and support scalable growth.
• Enhance employee experience: Collaborate cross-functionally to streamline tools and processes that impact employee productivity and satisfaction.
• Project management leadership: Apply strong PM skills to scope, plan, and execute strategic initiatives that align with organizational goals.
• Strategic business partnering: Leverage deep understanding of the business to make informed recommendations that support innovation, compliance, and member value.
• Vendor & stakeholder engagement: Build and manage relationships with external vendors and internal stakeholders to ensure service delivery meets evolving business needs.
• Mail & imaging oversight: Ensure internal and external mail distribution and imaging services are aligned with service level expectations and business requirements.

What you'll bring to the team:

• Proven experience in managing document services, imaging, or operational support functions
• Strategic mindset with the ability to connect day-to-day operations to broader organizational goals
• Strong process improvement and problem-solving skills with the ability to develop and implement practical solutions
• Experience managing vendor and supplier relationships, with the ability to negotiate and ensure accountability
• Excellent organizational, communication, and stakeholder management skills
• A collaborative leadership style with the ability to lead teams and work cross-functionally

You'll thrive here if you are:

• Strategic thinker – You anticipate future needs, align document services with organizational goals, and create solutions that drive efficiency and growth
• Operational expert – You bring deep knowledge of document management, process optimization, and compliance to ensure reliable, effective service delivery
• Collaborative leader – You build strong relationships with stakeholders, vendors, and your team to deliver seamless, member-focused services

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What you'll earn:

The salary range for this role is $91,000 to $136,400. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why you'll love working here:

• Living wage employer: We're the largest private-sector living wage employer in Canada and consistently ranked among Canada's Top Employers.
• Customizable benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra stat holidays: In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate health coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined benefit pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity talent programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We're here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.