Servicenow Developer – ITSM, CSM, ITOM
VAM Systems
ServiceNow Developer – ITSM, CSM, ITOM
VAM Systems is currently looking for ServiceNow Developer – ITSM, CSM, ITOM for our Bahrain operations with the following skillsets and terms & conditions:
Years of Experience: 4years
Skills:
1. ITSM Workflow Enhancement and Automation
Review and optimize existing ITSM workflows (Incident, Problem, Change, Request).
Identify repetitive tasks and implement automation using Flow Designer and IntegrationHub.
Introduce AI/ML capabilities for predictive analytics and intelligent ticket routing.
2. Enhancement of All ITSM Modules
Conduct a gap analysis of current ITSM modules (Incident, Problem, Change, CMDB, etc.).
Implement best practices and align with ITIL standards.
Improve user interface and experience for ITSM modules.
Ensure proper configuration of SLAs, notifications, and reporting.
3. CSM Workflow Enhancement and Expansion
Review current CSM workflows and identify areas for improvement.
Design and implement new workflows based on business requirements (so far 8 workflows).
Note: This will require additional licenses and may incur separate costs.
Ensure seamless integration with ITSM and other ServiceNow modules.
4. Asset Management and Integration
Enhance IT Asset Management (ITAM) capabilities.
Map assets to services and configuration items (CIs) in CMDB.
Integrate asset data with ITSM modules for better visibility and control.
Automate asset lifecycle processes (procurement, deployment, retirement).