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Service Mapping - ITSM Consultant
Configure and optimize Service Mapping/Discovery for ITSM in Qatar operations
Doha, Qatar
3 days ago
VAM Systems
Provides IT consulting, business solutions, and professional services specializing in banking, financial services, and enterprise technology integration.
1 Similar Job at VAM Systems
Service Mapping - ITSM Consultant
We are currently looking for Service Mapping - ITSM Consultant for our Qatar operations
Required Qualifications & Skills
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
- Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
- Strong understanding of CMDB structure, CI classes, and relationships.
- Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
- Experience troubleshooting discovery probes, patterns, and integrations.
- Ability to analyze complex service dependencies and present clear visual service maps.
- Strong problem-solving skills with attention to detail.
- Excellent communication and collaboration skills.
Key Responsibilities
- Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
- Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
- Joining time frame: 2 weeks (maximum 1 month)
About VAM Systems
Provides IT consulting, business solutions, and professional services specializing in banking, financial services, and enterprise technology integration.