Service Design Lead - Banking

We are currently looking for a Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.

• Skilled in facilitation, co-creation, and stakeholder engagement.

• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.

• Strong understanding of service design systems and frameworks.

• Familiarity with Agile and cross-functional service development.

• Experience conducting user research, service prototyping, and usability testing.

Experience:

• 4–8 years of experience in service design or related fields.

• Experience leading complex, cross-channel service projects from discovery to delivery.

• Bachelor's degree in Design, Service Design, HCI, or a related field (Master's preferred).

• Prior experience working in multinational and dynamic organizations.

• Strong portfolio showcasing service design outcomes and impact.

Terms and conditions:

Joining time frame: maximum 4 weeks