Senior Service Mapping Consultant

We are currently looking for Senior Service Mapping Consultant for our Qatar operations

Required Qualifications & Skills

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
Strong understanding of CMDB structure, CI classes, and relationships.
Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
Experience troubleshooting discovery probes, patterns, and integrations.
Ability to analyze complex service dependencies and present clear visual service maps.
Strong problem-solving skills with attention to detail.
Excellent communication and collaboration skills.

Key Responsibilities

Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
Continuously refine and improve service mapping processes to increase data accuracy and completeness.
Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
Provide support during incident and problem investigations by leveraging service maps for impact analysis.
Develop and maintain documentation for service mapping processes, workflows, and best practices.
Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
Stay updated with ITSM and service mapping trends, tools, and best practices.

Joining time frame: 2 weeks (maximum 1 month)