ITSM - Service Mapping Consultant - CMDB

We are currently looking for Senior Service mapping Consultant for our Qatar operations

Required Qualifications & Skills

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent work experience).
Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
Strong understanding of CMDB structure, CI classes, and relationships.
Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
Experience troubleshooting discovery probes, patterns, and integrations.
Ability to analyze complex service dependencies and present clear visual service maps.
Strong problem-solving skills with attention to detail.
Excellent communication and collaboration skills.

Key Responsibilities

Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
Joining time frame: 2 weeks (maximum 1 month)