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IT Support - Banking
Provide first-level support to resolve banking IT service requests efficiently
Manama, Capital Governorate, Bahrain
Junior
yesterday
VAM Systems
A business and technology consultancy specializing in IT solutions, staffing services, and software development for various industries.
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IT Support - Banking
VAM Systems is currently looking for IT Support for our Bahrain operations with the following skillsets & terms and conditions:
Qualification: Computer Science and Engineering
Years of Experience: 1 - 3 years
Experience Required:
- Effective communication skills is the primary objective for L1 Support
- An understanding of the basic technology tools like Windows, Office and Internet.
Responsibilities:
- Provide a single point of contact between business users and the IT organization
- Provide initial support of calls
- Route service requests to resolution groups
- Respond to Business calls through the different service desk channels, (phone, email or service desk portal)
- Incidents recording & control (classification, acceptance & tracking)
- Incidents assignment and distribution
- Improve overall customer satisfaction
- Keep users informed about the progress of calls
- Detection of potential trends and escalate calls where necessary
Skills:
- Acting with Integrity
- Accepting Responsibility
- Supporting Organizational Goals
- Communicating Effectively
- Championing Customer Needs
- Serving Customers
- Critical Thinking
- Learning Quickly
- Help Desk Applications Support
- Help Desk Best Practices
- Customer Satisfaction Surveys
- Help Desk Escalation Procedures
- Problem Tracking Tools
- Workflow Management
- Help Desk Technologies
- Customer Satisfaction Measurement
- Active Directory
- LANDesk
- Equation
Domain: Bank
Terms and conditions:
Joining time frame: (15 - 30 days)
About VAM Systems
A business and technology consultancy specializing in IT solutions, staffing services, and software development for various industries.