System Engineer
Valeo
R&D Engineer
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Responsibilities
Enhance awareness of customer expectations by:
- Maintaining a permanent dialogue with staff at the customer site
- Participating in periodic briefing meetings.
- Periodically distributing briefing notes to the counterparts (internally and the customer).
Key point of communication for the customer to ensure the deliverables vs requirements very quickly.
Key points for the Divisions: characterize the problem, doing first level analysis and send it to concerned team members.
Speeding-up the issue reporting process
React quickly when customers' contacts become dissatisfied and send information to Valeo.
Serve as the point of access for customer contacts seeking information or a contact at Valeo.
Provide the Divisions with detailed information about the customer's organization and operating methods.
Define and communicate to Customer and internally back-up Valeo contacts when not available (ie.: holidays, business trip)
Support Divisions in case of language issue with the Customer
Identify Valeo products involved in the new projects, including both new and carryover components & systems.
Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.
Informing the customer of correct conditions of deliverables.