Team Lead Guest Services Attendant

Team Lead Guest Services Attendant

Location: Park City, UT, US

Company: Park City Mountain

Shift Type: Winter Seasonal 2025/2026

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program

To Learn More, please review the Benefits Eligibility Summary.

Job Summary:

Our newly formed Village Experience Team (aka "Dream Team") will be the heart and soul of our village operations, working to ensure our guests receive the Experience of a Lifetime. The Team Lead will partner closely with the Senior Leadership of Village Operations and multiple other departments to ensure our villages are world class. This is achieved through proactive focus on guest experience, village maintenance, training and staff development, teamwork, flexibility and communication. This team is a select, hand-picked group of individuals who are excited to maintain village appearance standards, elevate every guest interaction, and provide accurate and timely internal and external operational information in real time.

Job Specifications:

• Starting Wage: $23.00/hr - $24.73/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Work with Assistant Manager to oversee a small cross-functional team to own the guest and village experience. Monitor overall quality of village operations to ensure an experience of a lifetime for all guests and employees. Create a vibrant, warm and welcoming atmosphere.
• Assist with identifying and hiring Dream Team employees through collaboration with Talent Acquisition and resort leadership to create a strong and dedicated team.
• Provide personalized assistance to guests, anticipating needs and expectations. Ensure high overall guest satisfaction.
• Assist in all base area operations which may include, and is not limited to: greeting and interacting with guests, providing information, line management, parking, restroom and village cleanliness, supporting events, snow removal, general upkeep and maintenance.
• Demonstrate exceptional attention to detail, ensuring all village areas are extremely well-maintained, including walkways, seating areas, signage, lighting, restrooms.
• Coordinate staffing schedules to ensure all shifts are filled with strong, high performing individuals. Utilize Workforce Management to fill vacant shifts. Monitor Time & Labor and performance management.
• Develop and implement staff training programs to ensure the highest quality service to guests and employees.
• Create strong working relationships with other department leaders, and foster communication and cooperation.
• Perform other duties as assigned.

Job Requirements:

• Ability to maintain a professional, cooperative and friendly demeanor at all times.
• Minimum of 1 year supervisory experience.
• Comfortable working both inside and outside in seasonal environments.
• Ability to work standing on your feet and performing physical work consistently.
• In person role, ability to work weekends and holidays.
• Must be able to speak, read and write English in a professional manner.
• Proficiency in Microsoft Office Suite required.
• Ability to lift 50 Lb. (22.6 Kg.).
• At least one year of high-end guest service experience OR College degree with an emphasis in Hospitality – preferred.
• Strong communication and inter-personal skills.
• Strong organization and time-management skills.
• Ability to multitask while ensuring attention to detail.
• Confidence to handle guest pain points and questions in a calm manner.
• Strong knowledge of Canyons Village and Park City Mountain – preferred.

The expected pay range is $23.00/hr - $24.73/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.