Supervisor Guest Services

Supervisor Guest Services

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary: Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception to creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Supervisors are devoted leaders committed to staff development and guest experience.

Job Specifications:

• Starting Wage: $25.00/hr - $27.53/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

• Manage daily operations of Ski and Snowboard School sales locations including close collaboration with other departments; provide front line support as necessary
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies
• Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary
• Assist with support, training, and scheduling of product sales team members
• Receive and assess guest questions, comments and complaints providing timely resolutions
• Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets
• Participate in leadership forums providing feedback and input on product sales operations, training, and continuous improvement opportunities
• Other duties as assigned

Job Requirements:

• High School Diploma or GED Equivalent required; some college preferred
• 3-5 years of supervisory experience in a related field preferred
• Strong computer skills including Microsoft applications
• Must be able to communicate fluently in English
• Ability to sit or stand for extended periods of time
• Flexibility to work both inside and outside with exposure to the elements
• Ability to work a flexible schedule including nights, holidays, and weekends

The expected pay range is $25.00/hr - $27.53/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Denver