Specialist: HR Service Delivery - Remote Eligible

Specialist: HR Service Delivery

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

This role is responsible for resolving complex HR issues with a balanced approach of technical expertise, process insight, and empathetic service. As a subject matter expert, the T3 Specialist provides advanced troubleshooting, clear guidance on best practices, and ensures timely, accurate resolutions that enhance the employee experience across all levels of the organization—from GSS to resort Senior Leadership Teams (SLTs).

In addition to issue resolution, the T3 Specialist proactively identifies knowledge gaps, streamlines workflows, and contributes to the development of scalable solutions that improves HR services from Genpact to the resorts. This role requires strong analytical thinking, cross-functional collaboration, and a commitment to continuous improvement in HR operations.

Job Specifications:

• Starting Wage: $22.00/hr - $28.05/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Participate in cross-functional projects and initiatives
• Contribute to the development and refinement of self-service tools and resources
• Resolve complex Tier 3 HR Request with accuracy and empathy
• Create and update standard operating procedures and training materials as needed
• Partner with COEs to ensure alignment and consistency across HR services
• Analyze service trends to identify opportunities for process enhancements
• Provide coaching and support to Tier 1 and Tier 2 teams on complex requests
• Escalate unresolved issues to appropriate COEs and follow through to resolution
• Lead training initiatives for Shared Services team members

Job Requirements:

• Bachelor's degree in Human Resources, Business Administration, or similar years of working experience preferred
• 3-5 years in a high-volume HR Shared Services environment
• Supervisory experience preferred, but not required
• Experience with HRIS platforms such as Workday, PeopleSoft, and ServiceNow
• Ability to maintain confidentiality and exercise professional discretion
• Flexibility to adapt to changing priorities and business needs
• Comfortable working in a fast-paced, collaborative environment
• Strong analytical, facilitation, and communication skills
• Ability to work independently and manage escalations effectively
• Previous experience with Outlook, Microsoft Office, Teams

The expected Total Compensation for this role is $22.00/hr - $28.05/hr. Individual compensation decisions are based on a variety of factors.

Job Benefits:

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.