Specialist Guest Services Attendant

Specialist Guest Services Attendant

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary: The Passport Clubhouse @Golden Peak is the ultimate in skier convenience. This exclusive private Club is located at the base of the Riva Bahn Express lift at Gold Peak. Members enjoy slope-side parking, locker room facilities, ski valet services, food and beverage services, Club events/activities, and other Club amenities.

Job Specifications

• Starting Wage: $22.00/hr - $24.23/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities: The Guest Service Attendants at the Passport Club assist the Clubhouse Manager in almost all aspects of the Passport Club.

• Responsible for creating a welcoming first impression for members upon Club entry
• Timely delivery of ski equipment to members upon Club entry
• Sets up/breaks down daily F&B operations
• Daily parking garage management
• Daily use of software programs, including, but not limited to--RPOS (and opening/closing procedures), Jonas (private Club management software)--training will be provided
• Creating special event invitations/Club bulletin announcements--assisting in selling member activities
• Club concierge coordination
• Minor daily house-keeping procedures, paying close attention to the details of the Club in regards to cleanliness/organization
• Organizes daily tune log and assists members with ski equipment tuning advice
• Problem solves/resolves member issues within authoritative level--directs bigger issues to upper management
• Takes initiative and prefers a team-oriented work environment
• Performs minor Club maintenance as needed/submits work orders with Mountain Services for other maintenance
• Knows and helps Club Manager manage to Club rules and regulations, including guest policy and Passport Plan
• Other duties as assigned

Job Requirements

• 4-year college degree from an accredited university
• Exceptional guest/customer service skills
• The ability to lift/transport ski equipment for up to eight hours/day
• Exceptional verbal/written communicative skills (fluent in English)
• The ability to work a 10-hour shift (the job consists of 4/10-hour shifts per week) and possibly be on your feet for the entire shift

Preferred Skills and Experience

• Sales/POS experience
• Microsoft Office experience
• Spanish speaking
• Detail-oriented, willing to clean/tidy constantly, initiative-taking approach to job
• Prefers working in an intimate, team-oriented environment

The expected pay range is $22.00/hr - $24.23/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509605 Reference Date: 07/17/2025 Job Code Function: Guest Services

Nearest Major Market: Denver