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Urgent Hiring Customer Service Representative Virtual Assistant - 11/2025 - Remote Eligible

Manage customer inquiries and troubleshoot GPS device issues remotely
Manila
Junior
$3 USD / hour
yesterday
VAA Philippines

VAA Philippines

An outsourcing firm specializing in virtual assistant services for various business needs.
1 Similar Job at VAA Philippines

Customer Service Representative Virtual Assistant

We are seeking a highly motivated and technically proficient Customer Service Representative Virtual Assistant to manage customer support for our GPS tracking hardware and software services. This role requires expertise in multi-channel communication (primarily voice/phone and chat) and technical troubleshooting.

Key Responsibilities & Tools

  • Inbound/Outbound Calls: Handle high-volume customer inquiries via phone (using Dialpad).
  • Technical Support: Troubleshoot GPS device activation, connectivity issues, and IoT application errors.
  • Account Management: Process subscriptions, billing, and account updates (using Freshdesk CRM).
  • Chat Support: Provide real-time assistance via live chat (Freshchat).
  • Product Expertise: Quickly master and communicate product features, pricing, and promotional offers.

Essential Qualifications

  • Experience: Minimum 2 years in customer service (phone, chat, email).
  • Technical Knowledge: Experience supporting IoT devices, telecom, or subscription-based technology.
  • Communication: Fluent English (clear, neutral accent). Professional and confident handling of inbound and outbound customer calls.
  • Schedule: Available Monday–Friday, 10:00 AM – 7:00 PM EST.

System Requirements

Main Device

  • Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
  • RAM: 8 GB or higher.
  • Storage: Minimum of 112 GB.
  • Internet Speed: At least 20 Mbps for both download and upload speeds.

Backup Device

  • Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
  • RAM: Minimum 4 GB.
  • Storage: Minimum of 112 GB.
  • Internet Speed: At least 10 Mbps for both download and upload speeds.

Note: The use of mobile phones or tablets is not accepted for this role.

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Urgent Hiring Customer Service Representative Virtual Assistant - 11/2025 - Remote Eligible
Manila
$3 USD / hour
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About VAA Philippines
An outsourcing firm specializing in virtual assistant services for various business needs.