Student Outreach And Support Case Manager

Student Outreach And Support Case Manager

The Office of the Dean of Students at the University of Texas at Austin is dedicated to creating a transformative campus experience where students develop critical thinking, leadership skills, and a lifelong commitment to positive civic engagement. Guided by our core principles of being student-focused, fostering collaborative innovation, empowering ownership, and embracing strategic efficiency, we strive to support our students both inside and outside the classroom. Our mission is to develop student leaders, foster involvement, and provide support for all Longhorns, ensuring that every decision and action prioritizes their well-being and development. Join us in fostering a community that values excellence and the holistic development of our students.

The Case Manager for Student Outreach and Support in the Office of the Dean of Students plays a pivotal role in supporting the university's mission to transform lives for the benefit of society. This position offers immediate and ongoing advocacy and support to UT students and families regarding all emergency and critical incidents, ensuring their safety and well-being through comprehensive intervention and prevention strategies. By collaborating closely with campus partners, the Case Manager helps create a holistic approach to student needs, aligning with the guiding principles of being student-focused, fostering collaborative innovation, and empowering ownership. This role is integral to the office's vision of fostering a transformative campus experience. Through their work, the Case Manager contributes to a supportive environment where all students can thrive and succeed.

Responsibilities include:

• Resources and Consultation: Case Managers offer advocacy and support to UT students and families regarding all emergency and critical incidents, provide intake for walk-in appointments and calls, facilitate and process student emergency funds, coordinate referrals and resources as appropriate, provide coverage and answer calls to the Behavior Concerns Advice Line (BCAL), and assist with student death notifications and flag-lowering ceremonies. Appropriately and efficiently provide crisis response as identified by the unit manual. Assist the Student Outreach and Support Leadership team with threat assessment and significant incidents in the University community.
• Outreach and Communication: Provide ongoing safety and support to students, and provide follow up after initial emergency incident. Organize outreach efforts to ensure that the University community is aware of the services provided for students in crisis, including campus presentations and trainings (as needed).
• Collaboration: Foster collaborative innovation with campus partners to ensure a comprehensive and holistic approach to student needs and crisis services including serving as a liaison to academic colleges and University Housing & Dining.
• Organization and Administration: Maintain appropriate standards for record-keeping and documentation of case management services in Maxient (case management software). Meet deadlines for intervention efforts in accordance with industry standards and relevant protocols and policies.
• Other duties as assigned.

Required qualifications include:

• Master's degree in Higher Education, Psychology, Educational Psychology, or other related field
• At least 3 years of experience advising college students, including the following:
• Direct experience with individual crisis management
• Development, implementation, mediation, and evaluation of crisis and/or grief intervention protocols.
• Experience with case management and case consultation.
• Demonstrated organizational, administrative, listening and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under stress, perform multiple tasks, maintain confidentiality, and self-regulate while maintaining a student-focused mindset.
• Excellent interpersonal skills and ability to build campus partnerships.
• Demonstrated ability to successfully provide programs and services from a non-judgmental perspective.
• Relevant education and experience may be substituted as appropriate.

Salary range: $63,350 non-negotiable

Working conditions include:

• Standard office environment
• Flexibility in working location is important for this job to meet the needs of our campus partners.

Work shift:

The successful candidate must participate in an on-call rotation with several other staff members to serve as an emergency contact for the Office of the Dean of Students to liaise with University Housing & Dining, the University of Texas Police Department, the Counseling and Mental Health Center, and other departments after hours, on weekends and during holidays. Flexibility in schedule is important for this position.

Required materials:

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest