Audio Visual Systems Support Technician

Audio Visual Systems Support Technician

This position provides life/work balance with a 40-hour, typical work week. Evening, weekend, and holiday hours may be required as needed. On-campus work is required. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Join Liberal Arts Instructional Technology Services, a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.

UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage for employee
• Optional medical insurance for employee's dependents - up to 50% employer-paid
• Optional dental, vision, and term life insurance for employees and dependents
• Paid holiday time off each year; state legislature determines the number of holidays
• 12 days of paid vacation time off per year for new employees
• 12 days of paid sick leave per year
• Matching contribution to Teacher Retirement System (TRS)
• Staff Tuition Assistance Program
• Access to Recreation & Health Facilities

Purpose

As part of the LAITS Classroom Support Team, this position will support, maintain, and troubleshoot the multimedia technology in General Purpose Classrooms and departmental spaces across campus.

Responsibilities

• Perform highly-skilled and technical work involving the installation, operation, maintenance and support of audio/visual and AV control system equipment.
• Provide technical assistance in the planning, construction, repair, and renovation of classroom technology systems. Provide technical support for the operations of the Liberal Arts Classroom Help Desk.
• Identify and repair faults and failures within complex audio/visual systems.
• Assist faculty and other classroom users with the operation of multimedia and computer systems.
• Assist in training and supervising a team of student employees responsible for providing specialized, technical support.
• Provide on-call telephone and technical support to classroom users sometimes outside of normal business hours.
• Assist with management of inventory in Liberal Arts technology classrooms.
• Other related functions as assigned.

Required Qualifications

• Experience equivalent to 2 years in AV system installation or maintenance.
• Experience with working on a support team that provides real-time, in-person technical support.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• High school graduation or GED.
• Bachelor's degree.
• More than four years of experience in the skilled maintenance and repair of multimedia equipment.
• Professional experience in a university setting.
• Demonstrated ability to work well both independently and as part of a team or crew.
• Professional experience in customer service or support roles.
• Experience maintaining Crestron-controlled AV systems and AVoIP technology.
• Experience supervising student employees.
• Experience with video-conferencing, distance learning, and lecture capture solutions.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$45,000+ depending on qualifications.

Working Conditions

Environmental Demands:

• May work in extreme temperatures.
• May work around standard office conditions.
• May work around electrical and mechanical hazards.
• May work in shared work spaces with frequent interruptions.
• May work on multiple projects concurrently, under pressure of rigid deadlines and time limitations.

Physical Tasks:

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Climbing of ladders.
• Lifting and moving.

Work Shift

• Overtime, evening, weekend, and holiday work may be required as needs demand.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.