VP Audit Operations (contract Compliance Recovery Audit)

Vice President of Audit Operations (Contract Compliance Recovery Audit)

Job Locations US-Remote ID 2025-15199 Category Audit - Retail Position Type Full-Time

Overview

The Vice President of Audit Operations (Contract Compliance Recovery Audit) will lead and grow our global contract compliance practice within both the retail and commercial sectors. This role involves not only managing the current business unit but also collaborating with the sales department to identify and secure new clients and service opportunities. The ideal candidate will be adept at managing a contract compliance recovery audit business unit with a focus on profitable growth, resource optimization, talent development, market trend analysis, and industry engagement. The Vice President will provide leadership and management for our expanding global client base. As the business grows, they will monitor service deliverables and align them with industry trends to drive further expansion. They will motivate the team to enhance the current delivery model by focusing on audit acceleration, performance tracking, and process improvements, thereby increasing efficiency and broadening our service offerings. The VP will oversee the delivery of all contract review and financial audit activities for assigned accounts, aiming to maximize team performance, ensure client service providers meet their contractual obligations, achieve internal and client financial and operational goals, and maintain customer satisfaction in line with established practices and audit procedures. This will be achieved through effective management of audit operations, quality and service assurance, and people development. The Vice President will cultivate a team environment dedicated to profitable growth, service expansion, and talent development.

Responsibilities

Utilize personal industry experience and directly collaborate with Sales and Marketing Departments to expand and rebrand Cotiviti's contract compliance service offerings through expansive value driven services across diverse industries. Leadership and Oversight for Recovery Audit Services: Drive the successful delivery of recovery audit services by providing strategic leadership and oversight. Ensure that client needs and expectations are not only met but exceeded. Develop and implement key performance metrics to enhance quality and productivity, ensuring a consistently excellent customer experience throughout all phases of the audit process. Strategic Partnership and Contract Management: Collaborate strategically with clients and the sales team to manage contract renewals and navigate RFP processes. Identify gaps in existing contracts and understand customer needs to ensure successful renewals. Conduct comprehensive customer needs and service analyses, recommend appropriate pricing structures and contract requirements, and contribute to RFP responses. Lead contract terminations or scope changes by identifying reasons for change, proposing solutions to customer issues for retention, and negotiating account transition procedures and pricing. Efficiency and Cost Management: Continuously improve operational efficiency, productivity, predictability, and speed to resolution while strategically reducing operational costs. Financial Oversight and Forecasting: Develop annual budgets for Gross ID, void/paybacks by client, and track and forecast against these budgets throughout the fiscal year. Global Perspective and Strategic Alignment: Maintain a global perspective of Cotiviti and the Retail Division, understanding both short- and long-term priorities within your area of responsibility and across the organization. Operational Excellence and Compliance: Drive continuous improvement in...