Systems Engineer

Join WGU As A Technical Systems Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 403 Pay Range: $72,000.00 - $108,000.00

Job Duties

The Systems Engineer manages, supports, and proactively ensures the availability of the university's server infrastructure. They will be involved in maintaining and supporting Windows Server OS servers and ensuring security and operational standards are met. The Engineer will provide proactive engineering support to all Windows Server OS servers by maintaining all monitoring, alerting, and security standards. They will collaborate with other engineers and support staff to address challenges and plan projects throughout the year. They will assist in creating knowledge base articles and needed ITIL documentation in alignment with university goals and objectives.

Monitors and ensures that all Windows Server OS systems are consistently backed up and works with teams to identify the service level needs of each system. Assists in supporting the storage arrays utilized for virtualization with vSphere. Assists in accommodating and implementing storage needs for any Windows Server system. Implements and maintains Windows deployment templates and IaC Pipelines. Deploys and supports Windows systems, either on-premises or in cloud environments. Helps to maintain Operational and Security standards on all Windows Server OS systems and any supporting infrastructure. Works with the Data Center team to ensure adequate server infrastructure space, power, and connectivity. Monitor and configure Backups, Disaster Recovery, and Archiving of all infrastructure, including servers, databases, applications, etc. Works with the team and vendors to schedule and perform necessary maintenance, upgrades, and troubleshooting of supporting server systems. Allows for a flexible work schedule to accommodate disruptive maintenance events. Helps to create and maintain runbooks of all relevant processes and protocols. Helps to build and manage monitoring systems for relevant technologies, including storage systems, server health and status, and physical infrastructure. Provides feedback to the leadership team to improve existing solutions and meet the University's needs. Provides documentation support for designs, implementations, configurations.

Western Governors University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.