Supervisor, Patient Services

Supervisor Position

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality, and trust that are integral to our mission. This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the patient/family and serves as a direct representative of the provider/clinic providing care during the visit. Staff has regular interaction with the patient/family and has a fundamental role in the coordination of medical treatment. This position is not responsible for providing clinical patient care. The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards, and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
• Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
• Evaluates job performance to ensure department job standards are being maintained.
• Resolves problems, provides support, and expedites service to other hospital departments.
• Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
• Maintains department records and prepares monthly reports.
• Monitors, orders, and maintains stock of department supplies and equipment.
• Participates in hospital committees and meetings, as assigned.
• May assist in budget preparation.
• Performs additional duties of the department, as assigned.

Knowledge / Skills / Abilities

• Ability to work flexible hours, including weekends and holidays.
• Ability to quickly learn new procedures and processes.
• Ability to prioritize and multi-task in a fast-paced environment.
• Ability to develop relationships with patients, guests, and co-workers.
• Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
• Demonstrated organization, human relations, and effective communication skills.

Qualifications

Required: Associate's degree in a related field, or the equivalency. Three years of experience in a related area.

Preferred: One year of experience in a supervisory capacity.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may be required to use a 6 foot step ladder. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another. This position may be exposed to chemical hazards.

Physical Requirements: Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed