Specialist I, Testing Services (south Campus) (part Time)

Test Proctor

Under limited supervision, the Test Proctor's responsibilities include welcoming and checking in test candidates, verifying ID, and administering a variety of exams. The proctor also monitors candidates during testing. The proctor works and interacts effectively with students, instructors, and college staff to create a secure, efficient, and courteous testing environment. AM SHIFT MONDAY - THURSDAY: 8:00 AM TO 2:00 PM and FRIDAY 8:00 AM to 12:30 PM PM SHIFT MONDAY - THURSDAY: 2:00 PM TO 8:00 PM and FRIDAY 12:30 PM to 5:00 PM * EXCEPTIONS: Close at 9:00 pm during FINALS, close at 5:00 pm in-between semesters.

Maintain confidentiality of sensitive information

Excellent organizational skills

Dependability and reliability a must

Must be detail-oriented and committed to accuracy

Must have excellent communication skills, both oral and written (ability to read, speak and write English)

Must possess ability to establish rapport with a wide variety of people/clients (students/staff/faculty)

Must be team-oriented and possess the ability to follow written and oral instructions effectively

Able to anticipate needs and manage time wisely

Ability to perform duties with limited supervision

Ability to manage conflict in a calm and effective manner

Must be proficient in Microsoft Office software

Must be familiar with general office methods and techniques including filing systems

Knowledge of college policies, procedures, operations, and information system helpful.

Greet tester and verify ID

Provide instructions to student regarding his/her test

Seat candidate and launch test.

Proctor test, including monitoring candidate via video surveillance

Maintain the cleanliness of testing area

Answer phone

Operate office equipment

Work with and protect confidential information

Operate electronic mail and messaging systems

Accurately organize and file test materials in both paper and electronic formats

Look up student and other information in College Information System (Banner)

Enforce required policies and procedures firmly and courteously

Provide accurate and consistent information in a clear and articulate manner

Provide excellent customer service to all visitors to the testing center

Assist departmental personnel with other duties as needed

Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College

Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities