Service Desk - herriman

Customer Service Desk Position

Position Summary: Do you have excellent customer service and multi-tasking skills? Become our next Customer Service Specialist! In this role, you will assist guests with all of their needs. From compliments to corrections, you will ensure that our guests feel welcome at our store. You will also help with answering phone calls, overseeing the function of the front end, and selling a variety of specialty items at our Service Desk. If you are great with people and enjoy being a leader, apply for our Customer Service Desk today!

Primary Position Duties:

• Develop maximum customer relations through a friendly and courteous behavior.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provides a safe, clean and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.
• Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Excellent guest relations by address all guest questions and complaints. Using discretion in returns.
• Oversees the frontend team members and their responsibilities, in a joint effort with the frontend manager, by coaching, supervising, leading, giving directions, and providing scheduled breaks/lunches.
• Answering the phone in a professional manner.
• Acting as a backup cashier as needed.
• Sell Hunting and fishing licenses.
• Daily countdown balancing of safe, and manage all loans to cashiers.
• Verifying the tills after cashiers have counted.

This job description is a summary of activities, duties, or responsibilities that are required. Other duties or responsibilities may be assigned by those who are in direct authority or by the Store Director.

Position Requirements:

NO EXPERIENCE NECESSARY, WE TRAIN!

• Minimum Age: 18 Years of age.
• Lifting Requirements: Ability to lift 30+ pounds.
• Equipment: cash register, computer, money order machine, change machine, 10-key.
• Physical Abilities: Regularly required to walk, stand, sit, twist, and bend; repetitive use of hands and arms to push, pull, carry, lift, reach, grip and balance; occasionally stoop, crouch, kneel or crawl. Lifting may include floor to shoulder and overhead lifting. Occasional use and climbing of step stools or ladders required.
• Communication: Ability to write, speak, hear and understand the spoken word in order to respond promptly to pages, requests, team members and guests. Ability to read and interpret documents such as safety rules, operating and maintenance manuals.

Education or Skills:

NO EXPERIENCE NECESSARY, WE WILL TRAIN YOU!

Benefits:

• Excellent medical, dental, vision, 401K and life insurance available to full time team members.
• 10% discount, restrictions apply.
• Ace Hardware Discount at Lees Ace Hardware locations.
• Paid Time Off to those who qualify.
• Paid time and a quarter on Sundays.