CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
As a Bilingual (German/English) Service Desk Agent, you will be responsible for providing end user support to our clients utilizing excellent customer service skills. This is a part-time position (20 hours per week).
We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote. Core business hours are 6am-10am EST Monday - Friday.
Required: 6-12 months' experience in a Service Desk role and/or technical support role; 6-12 months of customer service experience in a professional industry; High School Diploma or GED; Strong troubleshooting and documentation skills; Excellent customer service skills; Strong attention to detail and strong communication skills (both written and oral); Excellent work ethic; Problem-solving skills; Solution driven; Ability to work weekdays from 6:00am – 10:00am EST Monday - Friday; Bilingual in English and German languages (both written and oral)
Preferred: Associate degree preferred in related field
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards; Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.; Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $18.00 per hour (USD) plus a language bonus. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.
Reasonable accommodation statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.