Service Delivery Manager

Professional Services Service Delivery Manager

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. At Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

The Role

We are seeking a Professional Services Service Delivery Manager to lead strategic service delivery initiatives and drive customer success within a defined sales organization. This is a high-impact, customer-facing role responsible for managing service engagements, optimizing delivery practices, and ensuring exceptional customer outcomes.

Your Responsibilities

• Lead the Professional Services engagements for your assigned sales region, aligning with business goals and customer needs.
• Serve as the primary point of contact for all Professional Services engagements within your territory.
• Oversee project delivery using a shared resource pool in collaboration with other Service Delivery and Professional Services Managers.
• Develop and implement best practices to improve service quality, efficiency, and scalability.
• Design and launch new service offerings that address evolving customer requirements.
• Partner with Sales to support pre-sales efforts, deployment planning, and customer onboarding.
• Monitor and manage key performance indicators ("KPI") to evaluate and improve practice performance.
• Foster strong relationships with customers to ensure satisfaction, retention, and long-term success.

What You Bring to the Team

Proven experience in Professional Services, Service Delivery, or Customer Success leadership roles. Strong project management and engagement oversight skills. Demonstrated ability to drive customer satisfaction and successful solution adoption. Experience working in a matrixed environment with shared resources. Excellent communication, collaboration, and stakeholder management skills. Ability to thrive in a fast-paced, customer-centric environment.

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: competitive compensation, comprehensive benefits, learning & development opportunities, flexible work environment, annual wellness and community outreach days, always on recognition for your contributions, and global collaboration and networking opportunities.

Our culture is rooted in values that inspire belonging, empower purpose, and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.